News and Events


We will deploy staff to remote locations. We have the ability to continue most services that we provide from remote locations.

Counter Hours    

( Effective May 18, 2020 Subject to Change)

(Wearing a mask is required when visiting our office)

         Monday :          7:30 am to 1:00 pm

         Tuesday:           12:00 to 4:00 pm

         Wednesday:     8:30 am to 1:00 pm

       Thursday:        12:00 to 4:00 pm

         Friday:               8:30am to 4:00 pm

    Phone Service:   8:00 am to 4:00 pm — Mon-Fri

We strongly encourage that you call us before making a personal visit. Many Non- urgent situations can be handled by phone, email or our remote services. We can continue to accommodate your loans request or request for funds.   

Phone: 315-470-7928    Phone Service : Monday thru Friday    8:00 am to 4:00pm

After Hours Message Center: 315-470-7927

Donna Ladley: 315-430-1953 ( Cell Phone in emergency)



We encourage our members to use our remote -tech services such as Home Banking–Voice Response Line–ATM/Debit Cards for cash needs–balance transfers–loan transfers- communication. If you need instruction–call for assistance.

Members using our Home Banking can now download “app” from our website or Apple or Google store to their phones.  With the “app” we now have available MOBILE CHECK DEPOSIT.  ENROLL TODAY. 

If you must enter our office during our reduced hours, please keep  6 feet distance between yourself and others as recommended by health professionals. We will only allow 2 persons to enter the office at a time. You will notice that we have created temporary window shields at our teller windows to protect our staff and you. Please bring your own pen.  Use hand sanitizers at our entrances.

We encourage you to make use of our 24 Hours Voice response system :  Call 315-425-7283 (315-425-SAVE),  Enroll or Visit our Home Banking system by visiting  Through our Home Banking–online system you can access your accounts to check balances, make payments using our free bill pay service, perform transfers, view your transactions.

Crouse Credit Union is here to help, and we encourage members who may be impacted to reach out to discuss how we might be of assistance.  With that said we will be announcing the availability of lower cost, short term loans with minimum paperwork to help you with increased costs for childcare, food, medical supplies, transportation.

Members who have been impacted with COVID income issues can be eligible to apply for  “Skip Pay” program to help you to get over the hump of a budget crunch.  Send an email to

As always, the health, safety, and well-being of our members, our staff, and our community is a priority. We will continue to monitor this quickly evolving situation closely and share updates as they become available

We appreciate your tolerance in managing our situation.

Stay Safe   Stay Strong…….STAY HOME !

Donna Ladley