Contact Us

We love to hear from our members!


730 S. Crouse Ave. Syracuse, NY 13210


(315) 470-7928


(315) 470-5633


24 Hour Voice Response System: (315) 425-SAVE (7283)

To Report a Lost or Stolen Visa Debit/Check Card Call: 1-888-241-2510
To Report a Lost or Stolen Visa Credit Card Call: 1-800-325-3678


To Contact Our Supervisory Committee, you can write to:
Crouse Federal Credit Union
ATTN: Supervisory Committee

P.0. Box 35855
Syracuse, NY 13235


DUE TO COVID-19 CROUSE CREDIT UNION WILL BE TEMPORARILY REDUCING TELLER COUNTER HOURS. We will deploy staff to remote locations. We have the ability to continue most services that we provide from remote locations.OUR New Counter Hours— Effective March 25, 2020 (Subject to Change)Monday : 8:00 am to NoonWednesday: 8:30am to 1:00pmFriday: Noon to 4:30pmWe strongly encourage that you call us before making a personal visit. Many Non- urgent situations can be handled by phone, email or our remote services. We can continue to accommodate your loans request or request for funds.

Phone: 315-470-7928

After Hours Message Center: 315-470-7927

Donna Ladley: 315-430-1953 ( Cell Phone in emergency)

Email: <> <>

Website: <>

Facebook: CrouseFcu ( send a friend request)

We encourage our members to use our remote -tech services such as Home Banking–Voice Response Line–ATM/Debit Cards for cash needs–balance transfers–loan transfers- communication. If you need instruction–call for assistance.

If you must enter our office during our reduced hours, please keep 3-6 feet distance between yourself and others as recommended by health professionals. We will only allow two persons to enter the office at a time. You will notice that we have created temporary window shields at our teller windows to protect our staff and you. Please bring your own pen.

As mentioned, we encourage you to make use of our 24-hour Voice Response System ( 315-425-7283 or 315-425-SAVE) and our Home Banking system <> to review account activity. Through online banking you can access your accounts to check balances, make payments using our free Bill pay service, perform transfers, view transactions.


Crouse Credit Union is here to help, and we encourage members who may be impacted to reach out to discuss how we might be of assistance.  With that said we will be announcing the availability of lower cost, short term loans with minimum paperwork to help you with increased costs for childcare, food, medical supplies, transportation.

March 2020 Loan Solutions

As always, the health, safety, and well-being of our members, our staff, and our community is a priority. We will continue to monitor this quickly evolving situation closely and share updates as they become available


Stay Safe

Donna Ladley




The Credit Union will be closed on Friday July 3rd, in observance of Independence Day. We will re-open Monday, July 6th at 7:30am